Privacy Policy

Last Updated: September 2025

At The Crolly Distillery, your privacy matters. This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you visit www.thecrollydistillery.com.

1. Who We Are

This website is operated by The Crolly Distillery, based at:
An Coillín Darach, Croithlí, Co. Donegal, F92 XHH5, Ireland
Email: sales@thecrollydistillery.com

We are the data controller for the purposes of the Data Protection Acts and GDPR.

2. What Data We Collect

We may collect the following personal information from you:
• Contact Information: Name, email address, postal address, phone number
• Order & Payment Details: Products purchased, delivery address, payment method (processed via secure third parties — we do not store card details)
• Account Information: If you create an account, login and order history
• Marketing Preferences: If you opt in to our newsletter or promotions
• Technical Data: IP address, browser type, device, location, referring website, browsing patterns
• Cookie Data: See Section 7

3. How We Use Your Data

We process your data to:
• Process and deliver orders
• Respond to enquiries
• Send order confirmations and service updates
• Provide customer support
• Manage your account
• Detect and prevent fraud or misuse
• Send marketing emails if you’ve opted in (you may opt out anytime)
• Analyse website traffic and improve performance

We rely on the following legal bases:
• Performance of a contract (e.g. fulfilling an order)
• Consent (e.g. marketing communications)
• Legal obligations (e.g. tax or age verification)
• Legitimate interest (e.g. improving our website)

4. Sharing Your Information

We do not sell your data. We may share your information with trusted third parties, only as necessary to provide our services:
• Payment processors (e.g. Stripe, Shopify Payments)
• Delivery couriers (e.g. An Post, DHL, UPS)
• Web analytics and marketing providers (e.g. Google Analytics, Meta)
• Our email marketing provider (if you opt in)
• Legal or regulatory authorities, if required by law All third parties are contractually obliged to comply with data protection regulations.

5. Data Retention

We retain your personal data:
• For as long as necessary to fulfil the purposes outlined above
• For legal, tax, and regulatory obligations
• You may request deletion of your personal data (subject to exemptions)

6. Your Rights

You have the right to:
• Access a copy of your personal data
• Correct inaccurate or incomplete data
• Request erasure (‘right to be forgotten’)
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (for marketing, cookies, etc.)

To exercise these rights, contact sales@thecrollydistillery.com. If you’re unhappy with our handling of your data, you have the right to lodge a complaint with the Data Protection Commission in Ireland (www.dataprotection.ie).

7. Cookies

Cookies are small text files stored on your device when you visit a website. They help us understand visitor behaviour, improve site performance, and enhance user experience.

Types of Cookies We Use

Managing Cookies

You can accept or reject cookies via the banner on first visit. You may also control or delete cookies via your browser settings. Please note that blocking some cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

9. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Changes will be posted here, and where appropriate, notified to you by email.

10. Contact Us

For any questions about this policy or your personal data, please contact:
Email: sales@thecrollydistillery.com
Postal: The Crolly Distillery, An Coillín Darach, Croithlí, Co. Donegal, F92 XHH5, Ireland